Return and Refund Policy for Wolf&Ember

Last Updated: 10th January 2024

1. Returns and Exchanges

a. Wolf&Ember accepts returns and exchanges within 7 days from the date of delivery.

b. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return or Exchange

a. Contact our customer service team at wolfemberofficial@gmail.com to initiate the return or exchange process.

b. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

3. Return Shipping

a. Customers are responsible for return shipping costs unless the return is due to a Wolf&Ember error or a defective product.

b. For returns or exchanges, please use a trackable shipping method and retain the shipping receipt until your return is processed.

4. Refund Process

a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

b. If the return is approved, a refund will be processed to your original method of payment within 5-10 business days.

5. Exclusions

a. Wolf&Ember reserves the right to deny a return or exchange if the item does not meet the eligibility criteria.

b. Customized or personalized items may not be eligible for return or exchange unless they are defective or damaged.

6. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us within 24 hours of receiving the product with photos of the damaged or defective item.

b. We will arrange for a replacement or issue a refund for the damaged or defective item.

7. Cancellation of Orders

a. Orders can only be cancelled before they are shipped. Once an order is shipped, it is subject to the standard return policy.

8. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at wolfemberofficial@gmail.com